Successful Collaboration between Smarthotel and Inntel Hotels

Inntel-Hotels-Amsterdam-Centre-Voorgevel-Ashkan-Mortezapour-Photography-1-of-1

Industry

Technology

Challenge

Inntel Hotels faced challenges with fragmented payment methods, limited customization, multiple PSP contracts, and manual work in payment processing and reconciliation. These issues affected operational efficiency and guest experience.

Results

The partnership between SmartHOTEL and Inntel Hotels has led to a unified payment system that automates processes, provides extensive reporting tools, and combines guest reservation data with payment transactions. This integration has minimized manual work, enhanced payment flexibility, and improved overall guest satisfaction.

Key Product

Product one

€100-200

Average Daily Rate (ADR)

Number of Properties

24/7

Support Availability

Payment Methods

The integration of SmartHOTEL's payment platform has revolutionized our payment processes, offering a seamless experience for both our staff and guests.

Roos Duursma

Representative, Inntel Hotels

About your Customer

Inntel Hotels is a small chain consisting of six 4-star hotels, offering premium hospitality services across key locations. SmartHOTEL specializes in creating advanced technological solutions for the hospitality industry, focusing on enhancing guest experiences and streamlining hotel operations.

The Challenge

Inntel Hotels, a chain of six 4-star hotels, encountered significant obstacles with their payment processes. The fragmented payment methods, limited customization options, and multiple PSP contracts complicated their system. Additionally, the manual work involved in payment processing and reconciliation was time-consuming and prone to errors, which negatively impacted both operational efficiency and guest experience. These challenges highlighted the need for a more integrated and automated payment solution.

The Solution

Inntel Hotels sought out a solution to streamline their payment processes and found SmartHOTEL’s payment platform to be the perfect fit. After considering various alternatives, they were impressed by SmartHOTEL's ability to offer native payment tools, omnichannel exchanges, and automated processes. The decision to integrate SmartHOTEL’s platform was driven by its potential to significantly reduce manual work and enhance guest satisfaction. As Roos Duursma, a representative from Inntel Hotels, stated, 'The integration of SmartHOTEL's payment platform has revolutionized our payment processes, offering a seamless experience for both our staff and guests.'

The Results

The collaboration between Inntel Hotels and SmartHOTEL has yielded remarkable outcomes. The new unified payment system automates processes, integrates guest reservation data with payment transactions, and offers extensive reporting tools. This seamless integration has minimized manual work, providing a 24/7 support availability and flexible payment methods such as pay now/pay later, split payments, and tokenization/authorization. As a result, Inntel Hotels has seen improved operational efficiency, enhanced payment flexibility, and increased guest satisfaction. With an Average Daily Rate (ADR) ranging between €100-200 across their six properties, the successful implementation of SmartHOTEL's platform has been instrumental in elevating Inntel Hotels' hospitality services.